Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last updated: October 30, 2025
Ocars ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, share, and protect information when you use our luxury car rental services, visit our website, or interact with us. By using our services, you agree to the collection and use of information in accordance with this policy.
When you submit a rental request or contact us, we collect personal information including your name, email address, phone number, date of birth, driver's license details, passport or ID information, and billing address. This information is necessary to process your rental request and verify your identity.
We collect credit card details and billing information to process payments and security deposits. Payment information is processed securely through PCI-DSS compliant payment processors. We do not store complete credit card numbers on our servers.
We maintain records of your rental history, including vehicles rented, rental periods, pickup and drop-off locations, mileage, fuel consumption, and any incidents or damages reported during rentals.
When you visit our website, we automatically collect certain information including your IP address, browser type, device information, operating system, referring URLs, pages viewed, and time spent on pages. This helps us improve our website and services.
We use your information to process rental requests, confirm vehicle availability, communicate booking details, arrange vehicle delivery and collection, process payments and security deposits, and provide customer support throughout your rental period.
Your information helps us create and manage your account, maintain your rental history, process future bookings more efficiently, and provide personalized recommendations based on your preferences.
We use and retain your information to comply with legal obligations, including anti-money laundering regulations, tax requirements, and traffic violation processing. We may share information with law enforcement when legally required.
We analyze aggregated, anonymized data to understand usage patterns, improve our website and services, develop new features, and enhance customer experience. We may use your feedback to improve our fleet and service offerings.
With your consent, we may send you promotional emails about new vehicles, special offers, and company updates. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
We implement industry-standard security measures to protect your personal information. This includes SSL/TLS encryption for data transmission, encrypted storage of sensitive data, secure payment processing through PCI-DSS compliant processors, regular security audits and updates, access controls and authentication systems, and regular backups of critical data.
Access to personal information is restricted to authorized employees and managers who need it to perform their job functions. All staff members are trained on data protection and sign confidentiality agreements.
In the unlikely event of a data breach, we will notify affected customers within 72 hours and take immediate steps to secure systems, investigate the breach, and implement additional security measures as needed.
We share information with trusted third-party service providers who assist us in operating our business, including payment processors, insurance providers, vehicle maintenance partners, IT service providers, and marketing platforms. All service providers are contractually obligated to protect your information.
We may disclose your information when required by law, to comply with legal processes, to respond to government requests, to enforce our terms of service, to protect our rights and property, or to protect the safety of our customers and staff.
If Ocars is involved in a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on our website before your information becomes subject to a different privacy policy.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data is used solely to provide and improve our luxury car rental services.
Ocars operates across multiple European countries. Your information may be processed and stored in any country where we or our service providers operate. We ensure appropriate safeguards are in place when transferring data internationally.
For customers in the European Union, we comply with GDPR (General Data Protection Regulation) requirements. Data transfers outside the EU are made using approved mechanisms such as Standard Contractual Clauses or to countries with adequate protection as recognized by the EU Commission.
You have the right to access your personal information and request corrections to inaccurate or incomplete data. Contact us at privacy@ocars.net to review or update your information.
You may request deletion of your personal information, subject to legal retention requirements. We must retain certain information for tax, legal, and fraud prevention purposes even after account closure.
You can opt out of marketing communications at any time by clicking unsubscribe links in emails, adjusting your account preferences, or contacting us at privacy@ocars.net. You will continue to receive transactional emails related to your bookings.
You have the right to request a copy of your personal information in a structured, commonly used, machine-readable format. Contact us to exercise this right.
You may object to processing of your personal information for direct marketing purposes or where we rely on legitimate interests as our legal basis for processing.
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Essential cookies are necessary for website functionality. Analytics cookies help us understand how visitors use our site. Marketing cookies may be used to show relevant advertisements. You can control cookie preferences through your browser settings. Disabling certain cookies may limit website functionality.
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately, and we will delete such information promptly.
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Rental records are typically retained for 7 years for tax and legal purposes. Marketing data is retained until you opt out. Account information is retained while your account is active and for a reasonable period thereafter.
Our website may contain links to third-party websites, such as insurance providers or payment processors. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of significant changes via email or prominent website notice. The "Last Updated" date at the top indicates when the policy was last revised. Continued use of our services after changes constitutes acceptance of the updated policy.
For questions, concerns, or requests regarding this privacy policy or your personal information, please contact us at: Email: privacy@ocars.net, Phone: +34 677 580 665 (24/7), Postal Address: Ocars Privacy Office, Calle de Serrano 37, 28001 Madrid, Spain. For EU residents, you also have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.
Our privacy team is available to answer any questions about how we protect your data.
Email: privacy@ocars.net
Phone: +34 677 580 665 (24/7)
Ocars Privacy Office
Calle de Serrano 37
28001 Madrid, Spain
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